Contact Us

Mob:+86-180 2638 2687

WhatsApp: +86-137 1925 6533

Tel:+86-20-82036435

E-mail:
info@mlcustomgiftbox.com

Add: Room 503, Letao Building A, No.38 Shishang Road, Huangpu District, Guangzhou City, China

Home > FAQ

Q1 : When can I get the quotation for my gift packaging or printed products?

A: Normally the quotation will be sent to you within 2 hours upon all the details of required products be clear. If you are in urgent, we also can quote for you within half an hour.

 

Q2 : Whats the details be needed for get a exact quotation?

A : The basic elements for get a quotation are the quantity ,size, color printing, material, box’s structure or usage , if the notebook/book products, it also need to know how many pages inside.

                               

Q3 : Can i get a sample before mass production?

A : Sure! We will free make the pre-production sample for your inspection when you had placed the mass production order; if you are on the beginning stage want bespoke your physical sample to assess& select the production supplier, we also can customize the sample for you just with a relevant basic sample cost paid.

 

Or  if you don’t  need customize your sample but just want to see our previous made products to check the quality ,we also can send the stock free sample for you check and you only need to stand the sample express freight.


Q4How should I pay for my sample order? 

A: For this small amount sample payment we advise pay via PayPal, Western Union to save the higher bank handling charge.


Q5: Is the sample fee be refundable?

A : Yes, when sample be confirmed and production order be placed, the sample fee will be refund to you. For the specific return proportion pls contact our sales.

 

Q6: How long can I get the sample?

A : After receiving the sample fee and all the details & design be confirmed, the gift packaging or printed products sample time is 4-5 days and Express delivery time 3-4 days.

 

Q7: If the sample i got is bad, can i get another one for free?

A: Dear, all our samples are be examined by our QC and well packed before sending, if it be broken by the shipping,we will free re-make other piece send to you and you just need to cover the courier cost.


Q8: How should I pay for my bulk order?

A: The payment can be done by T/T, PayPal, Western Union and L/C.


Q9: Are you support products inspection for my production order?

A: Sure, we warm welcome you come to inspect your goods when it in production,and also welcome you hire a third-party goods inspection company to examine when it completed production.

 

Q10: Where is your company located? How can I visit there?

A: We located in the east of Guangzhou city-the Huangpu district with very convenient transportation, it’s only 6-7 minutes by walking to metro line 5 station Dashadi, and only 30 minutes take by car to the city center Tianhe district.